Privacy Policy

Personal Information

When you interact with our Site, we may collect personal information that identifies you, including:

• Contact Information: Name, email address, phone number, shipping and billing addresses
• Account Information: Username, password, order history, and payment details (processed securely by third-party payment providers)
• Communication Data: Content of emails, chat messages, or other communications with our customer service team
• Demographic Information: Age, gender, interests, and preferences related to outdoor products

Non-Personal Information

We also collect non-identifiable information about your use of our Site, including:

• IP address, browser type, and device information
• Pages visited, time spent on the Site, and navigation patterns
• Geographic location (general region, not precise GPS location)
• Referral sources and search queries used to find our Site

Information from Third Parties

We may receive information about you from third-party sources, such as:

• Payment processors (e.g., PayPal, credit card companies)
• Shipping and logistics partners
• Social media platforms (if you connect your account)
• Marketing partners and analytics providers

We use the collected information for the following purposes:

• Process Orders: Fulfill and deliver your purchases, process payments, and provide order confirmations
• Customer Service: Respond to your inquiries, resolve issues, and provide support for our hammock tent products
• Improve Our Products/Services: Analyze usage data to enhance our Site, products, and customer experience
• Marketing Communications: Send you information about new products, promotions, and outdoor gear tips (you may opt out at any time)
• Legal Compliance: Comply with applicable laws, regulations, and legal processes
• Fraud Prevention: Detect and prevent fraudulent transactions and protect our business and customers
• Site Analytics: Understand how users interact with our Site to improve navigation and content

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Share information with trusted third parties who perform services on our behalf (e.g., shipping carriers, payment processors, email service providers) – these parties are contractually obligated to protect your information
• Legal Requirements: Disclose information if required by law, court order, or government request
• Business Transfers: Share information in connection with a merger, acquisition, or sale of assets (you will be notified of any such change)
• Consent: Share information with your explicit consent or at your request
• Safety and Security: Disclose information to protect the safety of our users, employees, or property, or to prevent illegal activities

We may share aggregated, non-personal information with third parties for marketing, research, or analytical purposes.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for all online transactions
• Secure data storage systems with restricted access
• Regular security assessments and updates to our systems
• Employee training on data protection and privacy practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing of your information
• Data Portability: Request transfer of your information to another organization
• Opt-Out: Opt out of marketing communications at any time (see "Contact Us" section)

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe, as required by applicable law.

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Site.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Completing your transactions and providing post-purchase support for our hammock tents
• Complying with legal and tax obligations (typically 7 years for financial records)
• Resolving disputes and enforcing our agreements

When no longer needed, we securely delete or anonymize your personal information in accordance with applicable laws.

Our Site and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it immediately. If you believe we may have information from a child under 13, please contact us.

FLFQ operates globally, and your information may be transferred to and processed in countries outside your residence, including countries with different data protection laws. We ensure that such transfers comply with applicable data protection regulations, including:

• Implementation of standard contractual clauses approved by relevant authorities
• Use of certified privacy frameworks (e.g., Privacy Shield, where applicable)
• Ensuring our service providers meet appropriate data protection standards

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Site and updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Privacy Officer Email: privacy@flfq.com
• Customer Service Email: aloner@flfq.com
• Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Beijing Time)